Frequently Asked Questions

Feel free to email any specific questions to helpteam@textinspector.com
Q: How can I cancel my subscription?

A: You can cancel your subscription through PayPal. You will still be able to use your paid-for account for the remainder of your subscription. If you have any issues with this, please feel free to contact us at helpteam@textinspector.com

Q: I just subscribed for Text Inspector but a subscription has still not been applied to my account. When will my account status update?

A: Although the subscription is usually applied instantly to your account, it sometimes takes a few minutes to update! If you are still having problems after half an hour, please feel free to contact us at helpteam@textinspector.com

Q: There are issues with the English Profile website, when will this be solved?

A: Although Text Inspector is on the English Profile website, we have no control over the website itself (but please do let us know if there are issues with Text Inspector on the English Profile website). You can ask questions about the English Profile website here.

Q: My text is too big for Text Inspector, despite my subscription. Is there any way to get a bigger word limit?

A: Unfortunately, there is currently no option to have a bigger word limit than the one offered in the Organisation Subscription (13,000) due to server restraints. We recommend that you divide the texts and then put the results together. Alternatively, we do occasionally offer a service where we analyse slightly larger texts for people ourselves using Text Inspector. Please contact us at helpteam@textinspector.com for more details.

Q: Our company needs an invoice, how can I obtain one?

A: Please contact us at helpteam@textinspector.com for an invoice.

Q: Is it important to determine the medium of the text (writing, reading, listening)?

A: The medium of the text has a big impact on the overall CEFR score (shown in the scorecard). You can find more information on our help pages. Other than this, there is no difference between the different mediums.

Q: Can I add my own list of custom words?

A: Yes.  When you are analysing your texts, there is a tick box underneath the main text entry box for you to add your Known Words.  You can upload your specific words here, which then becomes your own personal list, showing the results separately, in the EVP, BNC and COCA tools.   It should then appear in the graphs and exports along with other analyses. 

Q: How can I interpret my Text Inspector results?

A: Please refer to our help or features pages. If you still do not understand something, please feel free to contact us at helpteam@textinspector.com with any questions.

Q: Does Text Inspector work with other languages?

A: Currently, Text Inspector only fully supports English texts. However, you may be able to get limited information, such as statistics or lexical diversity, about your text in another language using Text Inspector.

Q: After I click ‘analyse’, the page is stuck on ‘loading’, what should I do?

A: Although this is a rare occurrence, this is an error. Please contact us at helpteam@textinspector.com and we will try to resolve this as soon as possible.

Q: Is my data safe with Text Inspector?

A: In terms of security, all data is cleared from our website after 6 hours, no matter what it is. Each analysis has a new, private, “url” created for it which it deleted from our servers after 6 hours, so even if you do not click the “clear data” option, all of the data is completely erased after this time, so is high security and nothing stays on the servers.

Q: What if I need analyses of texts over 10,000 words?

A: We suggest you split the text into batches of 10,000 words and then use all the results as a complete report.  If, however, you need larger texts analysed, we offer a custom service where we can do this for you. Typically, these cost from £50 per hour, with a minimum 3-hour charge, and we would expect to be able to analyse up to 100 texts of 10,000 tokens per hour.  Once we have a better idea of your needs, we can formalise a quote for you.   In this time, we would hope to be able to handle up to 300 texts of 10,000 tokens.  The result would be one Excel spreadsheet with all of the texts.  The data we send will include all basic statistics as well (as on the opening Statistics page), and we would ask you to acknowledge the use of Text Inspector.com in any publications or presentations.   We would also like to mention this use of TextInspector (anonymised, if you prefer) on our website and in publicity