Frequently Asked Questions
Feel free to email any specific questions to firstname.lastname@example.org
Q: How can I cancel my subscription?
A: You can cancel your subscription through PayPal. You will still be able to use your paid-for account for the remainder of your subscription. If you have any issues with this, please feel free to contact us at email@example.com.
Q: I just subscribed for Text Inspector but a subscription has still not been applied to my account. When will my account status update?
A: Although the subscription is usually applied instantly to your account, it sometimes takes a few minutes to update! If you are still having problems after half an hour, please feel free to contact us at firstname.lastname@example.org
Q: There are issues with the English Profile website, when will this be solved?
A: Although Text Inspector is on the English Profile website, we have no control over the website itself (but please do let us know if there are issues with Text Inspector on the English Profile website). You can ask questions about the English Profile website here.
Q: My text is too big for Text Inspector, despite my subscription. Is there any way to get a bigger word limit?
A: Unfortunately, there is currently no option to have a bigger word limit than the one offered in the Organisation Subscription (13,000) due to server restraints. We recommend that you divide the texts and then put the results together. Alternatively, we do occasionally offer a service where we analyse slightly larger texts for people ourselves using Text Inspector. Please contact us at email@example.com for more details.
Q: Our company needs an invoice, how can I obtain one?
A: Please contact us at firstname.lastname@example.org for an invoice.
Q: Is it important to determine the medium of the text (writing, reading, listening)?
A: The medium of the text has a big impact on the overall CEFR score (shown in the scorecard). You can find more information on our help pages. Other than this, there is no difference between the different mediums.
Q: How can I interpret my Text Inspector results?
A: Please refer to our help or features pages. If you still do not understand something, please feel free to contact us at email@example.com with any questions.
Q: Does Text Inspector work with other languages?
A: Currently, Text Inspector only fully supports English texts. However, you may be able to get limited information, such as statistics or lexical diversity, about your text in another language using Text Inspector.
Q: After I click ‘analyse’, the page is stuck on ‘loading’, what should I do?
A: Although this is a rare occurrence, this is an error. Please contact us at firstname.lastname@example.org and we will try to resolve this as soon as possible.