Frequently Asked Questions

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Q: How can I cancel my subscription?

A: You can cancel your subscription through PayPal. You will still be able to use your paid-for account for the remainder of your subscription. If you have any issues with this, please feel free to contact us at

Q: I just subscribed for Text Inspector but a subscription has still not been applied to my account. When will my account status update?

A: Although the subscription is usually applied instantly to your account, it sometimes takes a few minutes to update! If you are still having problems after half an hour, please feel free to contact us at

Q: There are issues with the English Profile website, when will this be solved?

A: Although Text Inspector is on the English Profile website, we have no control over the website itself (but please do let us know if there are issues with Text Inspector on the English Profile website). You can ask questions about the English Profile website here.

Q: My text is too big for Text Inspector, despite my subscription. Is there any way to get a bigger word limit?

A: Unfortunately, there is currently no option to have a bigger word limit than the one offered in the Organisation Subscription (13,000) due to server restraints. We recommend that you divide the texts and then put the results together. Alternatively, we do occasionally offer a service where we analyse slightly larger texts for people ourselves using Text Inspector. Please contact us at for more details.

Q: Our company needs an invoice, how can I obtain one?

A: Please contact us at for an invoice.

Q: Is it important to determine the medium of the text (writing, reading, listening)?

A: The medium of the text has a big impact on the overall CEFR score (shown in the scorecard). You can find more information on our help pages. Other than this, there is no difference between the different mediums.

Q: Can I add my own list of custom words?

A: Yes.  When you are analysing your texts, there is a tick box underneath the main text entry box for you to add your Known Words.  You can upload your specific words here, which then becomes your own personal list, showing the results separately, in the EVP, BNC and COCA tools.   It should then appear in the graphs and exports along with other analyses. 

Q: How can I interpret my Text Inspector results?

A: Please refer to our help or features pages. If you still do not understand something, please feel free to contact us at with any questions.

Q: Does Text Inspector work with other languages?

A: Currently, Text Inspector only fully supports English texts. However, you may be able to get limited information, such as statistics or lexical diversity, about your text in another language using Text Inspector.

Q: After I click ‘analyse’, the page is stuck on ‘loading’, what should I do?

A: Although this is a rare occurrence, this is an error. Please contact us at and we will try to resolve this as soon as possible.

Q: Is my data safe with Text Inspector?

A: In terms of security, all data is cleared from our website after 6 hours, no matter what it is. Each analysis has a new, private, “url” created for it which it deleted from our servers after 6 hours, so even if you do not click the “clear data” option, all of the data is completely erased after this time, so is high security and nothing stays on the servers.

Q: Do you have any validation of the Text Inspector Tool?

A: We don’t have an exhaustive list of validation studies, but I suggest these might be a good starting point, with these two blog posts about studies that used Text Inspector in the first instance: 

There are other blog posts that may also be of assistance.

Q: How can I change my payment details?

A: You would need to amend this in your Paypal account as we cannot access any of your card details

Q: Are there any plans to incorporate the EGP (English Grammar Profile)?

A: This is a query we get quite often, so we decided to write a response in the form of a blog which you can find here: